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Salt Gypsy Surfboard Range ~

Australian Customers ~ all orders processed within 1 - 2 business days. Australia-wide delivery is generally between 2 - 7 days pending location.

New Zealand Customers ~ click here to place your order for domestic NZ delivery

USA Customers ~ click here to place your order for domestic USA delivery

Rest of World ~ click here to locate your local dealer

Returns ~ In the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Care team straight away by emailing: hello@saltgypsy.com. We will then inform you how to return the product. Please note that a change in mind does not constitute an acceptable reason for return in our mind.

You have 30 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container. 

Salt Gypsy Surfwear Range ~

AUSTRALIA

- Free shipping for all orders over $150 via Auspost Regular Shipping.

- Flat rate $10 for all orders under $150 via Auspost Regular Shipping. 

- Express shipping option for flat rate $13.00 via Auspost Express Shipping

Australian Post's regular and express services offer tracking with no signature on delivery. Track your order here. 

NEW ZEALAND

- Flat rate shipping charge of $20 AUD

• Express international shipping via DHL courier (metro regions) or Auspost Express (rural regions)
• Signature on delivery - please ensure you select an address where this can be signed for during business hours
• 2 - 5 business days for delivery to most metro areas. 3 - 10 business days outside of metro areas depending on region

INTERNATIONAL SHIPPING

- Flat rate charge of $25 AUD for orders under $300 AUD

- Free international shipping for orders over $300 AUD

• Express international shipping via DHL courier (metro regions) or Auspost Express (rural regions)
• Signature on delivery - please ensure you select an address where this can be signed for during business hours
• 2 - 5 business days for delivery to most metro areas. 3 - 10 business days outside of metro areas depending on region

WANT UNTRACKED, NO SIGNATURE ON DELIVERY SHIPPING? Email us prior to purchase and we can organise for you. 

CUSTOMS & DUTIES

All customers are responsible for any local Customs duties or taxes placed on international orders. Salt Gypsy must declare full monetary value on all international shipments and we recommend checking with your local postal or Customs authority prior to purchase for further information.

REFUNDS & EXCHANGES

We understand how tricky it can be to purchase garments online - especially ocean activewear. We have tried to be accurate with our descriptions and measurements so please read through these carefully on each product page and feel free to contact us with any questions prior to completing your purchase. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund has processed completely.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@saltgypsy.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items and items purchased using a Promotional Discount cannot be refunded.

Additional non-returnable items:

• Gift cards

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@saltgypsy.com and send your item to:

Salt Gypsy
Attn: Returns
Unit 1A, 81 Centennial Circuit
Byron Bay
NSW 2481
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We will process your refund within 7 business days of the return arriving to our warehouse, followed by a confirmation email. 

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. 

Salt Gypsy reserves the right to deny a refund of the returned merchandise if it does not meet the requirements of our Return Policy.